The contact seems to be offline and hasn't been blocked by the user in the user's Contacts list.
Verify the following conditions before you do additional troubleshooting: Procedure Scenario 1: Contacts seem to be offline in Skype for BusinessĬontacts appear to be offline for several reasons. Skype for Business Online contacts are lost or missing, or the contacts list isn't updated.You can't search the address book in Skype for Business.Contacts seem to be offline in Skype for Business, or they have a status of 'presence unknown.'.This article describes how to troubleshoot the following Skype for Business Online (formerly Lync Online) issues: Contacts in Skype for Business Online appear to be offline or aren't searchable
